Contact Us Via E-Mail or 941-896-8995
Contact Us Via E-Mail or 941-896-8995
“Our Telecom Billing Audits Will Save Your Company Money or There is No Fee”
Question: Each month your company approves and pays telecommunications invoices from your service providers – are you certain those bills are accurate? Are there errors embedded in those invoices costing your company significant money every month? Are you paying for services you no longer use or need?
If you answered YES or I DON’T KNOW to any of those questions we can help. We are subject matter specialists with over 30 years of experience in examining company’s telecommunications invoices and service provider contracts for billing errors, vendor fraud or misrepresentation of provided services and costs.
ICG’s services are not a simple bill audit as other firms may conduct. We are not solely looking for errors and mistakes as other auditors may do to make fast money from you. Our assessment service looks at your entire network (voice, data, wireless, CoLo, hardware, maintenance, etc.). We audit its design, contracts, and utilization. We compare your existing telecom spend with current service provider pricing. We confirm contractual integrity and propriety of your vendor billing.
Our services will examine voice, data, cellular, maintenance, equipment, CoLo, Hosted PBX,and Cloud service contracts. Our fees for the assessment service are usually a contingency based percentage or an hourly project-based fee.
The following tasks are performed for each client assessment:
“ICG’s Optimization Services Will Save Your Company Money”
ICG’s optimization services include a detailed assessment or interrogation of voice, data, and Internet utilization, including SIP trunking. Phone companies and data service providers have never had a compelling reason to engineer anything cost effectively. As a result we find hundreds of clients with significant over-engineered systems and networks. ICG’s service aims to right-size and eliminate the waste and over-kill of poorly engineered networks, services, and related costs.
“ICG’s Contract Negotiation Services Will Save Your Company Money”
ICG is considered a subject matter specialist in telecom vendor contract review and negotiation. Our goal is to assist to uncover and mitigate the hidden contractual clauses for potential risk and offer alternatives both parties can accept. ICG has been successful in eliminating many contract clauses or “gotcha’s” that potentially cost clients thousands of dollars in unnecessary fees or litigation avoidance. Here are a few items we address and evaluate:
MARC, AVC, MMC, TRC’s, SLA’s, Outage, Evergreen, ETF’s, Transfers, Mergers, 3rd party fees, Administrative Fees, Term Commitment, Shortfall, Licenses, Transfers, Tariff, Usage Capacity, Downturn, Renegotiation.
ICG is also available to periodically review your usage and commitment levels to ascertain if it’s time to reengage with vendors to re-work or renegotiate agreements based on current status. Our solutions are unbiased and designed to best meet your individual business needs and deliver the best value for your company.
“ICG’s Vendor Sourcing Services Will Ensure Your Company Makes Correct Selection”
We are registered independent consultants with all Tier 1 and Tier 2 voice and data telecommunications service provider in the US. Knowing your vendor’s strengths and weaknesses positions you for a better experience with that company rather than a disappointment. There are many telecom companies who claim to perform specific services but fail to deliver. With over 30 years’ experience deploying services for clients using various carriers we are uniquely positioned to know what to expect with service contracts, service installation issues,and billing platforms. ICG will guide you through the process of vendor selection through our own experiences with these organizations or we will research any them on your behalf.
“Need a New Network? Let ICG Assist in Developing and Deploying a Solution”
Technology assessments of existing infrastructure can lead to an overhaul or redesign for networks, equipment, services, or entire IT information architecture. Understanding a client’s current services deficiencies always leads to a better road map for assisting management in decision processes or solution direction with the myriad of vendor and product selections.
ICG has a long history of assisting clients with decisions regarding infrastructure, networks, equipment as well as the pros and cons of many equipment manufacturers, including peripherals. We are registered consultants with all major service providers who deal in infrastructure products.
“of Service Outages, Downtime, Loss of Business? ICG Can Help”
ICG has assisted many clients with continuity and disaster recovery planning as it pertains to their voice, data, wireless, and Internet connectivity. Depending on your carriers’strength and the type of infrastructure deployed,there are multiple ways to address if or when an outage occurs.
There are now so many options with VoIP, SIP, Hosted PBX, Cloud or dual networks, each solution can be tailored based on your company’s goals and budgets.
Protecting employees and assets is important, but you can still be left paralyzed due to power loss or cable cut if you don’t have a plan to quickly transfer services. And the problems, if not quickly addressed,can jeopardize your company with the loss of current business or permanent damage to the reputation and credibility of the company.